Training and Events programme
The LMC is pleased to share our engagement events which are open to all LLR members at no cost.
To register for any of our events, please email enquiries@llrlmc.co.uk
LLR LMC - Webinar on Partnership Agreements - 26th June 24
The LMC will be hosting a lunchtime webinar on Partnership Agreements for practice presented by Dr Solicitors on Wednesday 26th June 1.00 - 2.00pm.
Partnership Agreements - what you need to know:
⦁ Why a deed is so important and how to ensure it is valid
⦁ Key clauses in a well drafted partnership agreement
⦁ Common issues/pitfalls
⦁ Dispute resolution
⦁ Q&A
Target audience: Partners, Practice Managers and Senior General Practice.
The details are below:
- Wednesday 26th June 2024
- 1.00 - 2.00pm
- Teams link sent on registration
- To register, email enquiries.co.uk
The webinar will be delivered by Daphne who is widely accepted as one of the country’s leading experts on all aspects of NHS partnership and regulatory law. She is consistently ‘top ranked’ by Chambers UK and frequently speaks and writes on medical partnership matters. Daphne is credited in the GP Partnership Review and is recognized as a specialist in all aspects of running a primary care business. Having set up DR Solicitors in 2003, Daphne prides herself on her personal approach to client care and has developed an award winning team of solicitors whose only focus is to deliver exceptional legal support to primary care providers.
Complaints Training - 9th July 2024 (FULL)
Due to popular demand we are pleased to confirm that the LMC will be hosting another Complaints Training session on Tuesday 9th July 2024, 2.00 - 5.00pm at The Hilton Leicester, Junction 21 approach, Leicester, LE19 1WQ.
The session will be delivered by Lee Bennett – NHSE Strategic Complaints Lead along with Cathie Cunnington, NHSE Complaints/Carers/Patient Experience Senior Manager. We are also seeking attendance from our ICB colleagues to seek their input as they now have delegated responsibility for managing complaints.
The face-to-face sessions aims to be interactive and informative for our members when dealing with complaints in General Practice. We have a capacity of 50 for this event and it will be a first come first served basis.
The session will cover the following:
- Getting the basics right – understanding the requirements under the 2009 Complaints Regulations
- Do it once, do it well – getting it right from the beginning to ensure compliance and less time spent dealing with regulators
- Understanding the roles of different organisations – including the General Medical Council and Parliamentary and Health Service Ombudsman
- The art of the apology – why saying sorry the right way matters
- How to impress CQC – including the new assessment approach
- Changes in the commissioning landscape and what this means for complaints handling
- Customer service and reputation – does it matter and what does it mean for complaints handling
- Going from good to great – tips throughout the session if you want to be the best complaints handler
The details are below:
- Tuesday 9th July 2024
- 2.00 - 5.00pm (please note refreshments and pastries will be available at the beginning of the session)
- The Hilton Leicester, Junction 21 approach, Leicester, LE19 1WQ
- To register, email enquiries@llrlmc.co.uk
DIGITAL CAMPAIGNING MASTERCLASS
Rebuild General Practice are providing a free masterclass for all GPs and LMCs. This will be helpful for practices who wish to raise the current issues leading up to Industrial Action, or any practice considering making a change to their service provision:
Digital Campaigning Masterclass with Gregor Poynton - sign up now!
Want to know how to take your grassroots digital campaigning to the next level? We are excited to be holding a bespoke digital training session open to all GPs and LMC staff. The session is designed to help LMCs, surgeries, and individual GPs expend their reach and influence online. It will provide the context, content and guidance needed to influence a range of audiences including MPs, journalists, and patients. What we’ll cover:
Hosted by Gregor Poynton Gregor is a digital campaign and communications specialist with extensive experience providing senior counsel on politics, government, the media and reputation to FTSE 100 companies, governments, NGOs, and multi-national organisations. He spent two periods working for the UK Labour Party where he advised senior politicians on communications, election, and political strategy. Gregor was also UK Political Director at Blue State Digital, the agency which led digital strategy for the 2008 and 2023 Barack Obama presidential campaigns. There is no limit to the number of attendees per LMC/region, so please share widely! We also recognise that you have busy schedules so the session will be recorded and circulated afterwards. All the best, The Rebuild GP team |